Job Summary
Diagnoses, resolves, and documents hardware and software problems timely and accurately.
Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.
Job Responsibilities 1
Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
Achieves internal SLA’s for support
Perform system backups and recovery on timely basis.
Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
Assists with Server installations and setups as well as resolution of server end problems.
Assists with the administration of Client end Installations.
Assists in network connectivity troubleshooting and firewall maintenance
Installs Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
Identifies and corrects operational problems on employee computers systems.
Update tickets using Service Desk application based on the SLA and SOP
Job Details
| Posted Date: | 2024-04-15 |
| Job Location: | Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Construction & Building |
Preferred Candidate
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.