<div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><h2 style=”font-size:1.0em;margin:0.0px”>Job Purpose</h2>
</div><div><p>Provides actionable solutions engineering to meet the demands of ISA and its clients. Assists in technical and problem resolution support on ISA and its clients network infrastructure including data centers/cloud. </p>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><h2 style=”font-size:1.0em;margin:0.0px”>Key Result Responsibilities</h2>
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<li> </li>
<li>Assists the team members in developing a global enterprise network cloud strategy and roadmap in line with business requirements ensuring ISA’s core and growth values in performance.</li>
<li>Assists to establish automated and robust network connectivity solutions for on premise virtualization, public cloud, and remote edge in a variety of IT environments.</li>
<li>Performs troubleshooting activities, across multiple environments, while performing daily reviews of overall capacity, utilization and configuration changes to the network.</li>
<li>Implements network services for Cloud and On-Premises Data Centers. Manages a variety of platforms including routers, switches, wireless, voice, video, and security.</li>
<li>Provides analysis of the hybrid cloud connectivity/infrastructure and performs the necessary actions to avoid deficiencies and service interruptions. </li>
<li>Develops and maintains operational policies and procedures supporting management of platforms, ensuring consistent provisioning, uptime, and regulatory compliance.</li>
<li>Builds effective relationships with internal and external parties to ensure smooth operations, compliance with policies, and timely and right execution of SLAs and business plans.</li>
<li>Acts as a resource for both internal IT and external service providers in network analysis, design, and engineering.</li>
<li>Delivers clear, concise and timely communication to ISA clients to provide them with the best customer experience possible.</li>
<li>Monitors usage and maintenance costs of network components and corresponding licenses and agreements.</li>
<li>Ensures that network improvements are successfully implemented and monitored to increase efficiency.</li>
<li>Performs design work that incorporates industry best practices for global enterprise networks; continuously conducts benchmark analysis to stand on latest technologies in the domain.</li>
<li>Responds to major incidents, SWAT calls and other conference calls in support of IT business processes.</li>
<li>Recommends/implements/reports corrective actions to maintain/improve levels of service.</li>
<li>Performs any other additional duties as directed by the line manager.<br>
</li>
</ol>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><h2 style=”font-size:1.0em;margin:0.0px”>Key Result Responsibilities-Continued</h2>
</div><div></div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><h2 style=”font-size:1.0em;margin:0.0px”>Qualifications (Academic, training, languages)</h2>
</div><div><p>- Bachelor Degree in IT Engineering/Computer Science/Information Technology.<br>
– ITIL Certified.<br>
– CCNA/CCNP/ CCIE/ MCSE/ RHEL Certification.<br>
– Fluent in English Language.</p>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><h2 style=”font-size:1.0em;margin:0.0px”>Work Experience</h2>
</div><div><p>- 5+ years in enterprise level IT environment, 24×7 critical operations working as Network Engineer in any service industry, implementing, troubleshooting and maintaining complex network environments.<br>
– Holistic IT Knowledge in heterogeneous technology environments – experience with different types of end-to-end technology stacks; Route Switch or equivalent experience<br>
– Operations and management of technology platforms – both internally and externally hosted.<br>
– Hands on technical leadership, technical solutions design, and architecture.<br>
– Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.<br>
– Capable of conducting cost-benefit analysis for IT investments.<br>
– Cost-oriented, possesses effective problem solving and decision-making skills.<br>
– Advanced knowledge of supporting Cisco LAN/ WAN switches<br>
– Technical expertise in managing private and public cloud resources.<br>
– Detail oriented, works well under pressure.<br>
– Employs technical expertise, and interpersonal relations to achieve company’s objectives. <br>
– Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.<br>
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