Business Analyst

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s 

What You’ll Be Doing

We are seeking a dynamic and motivated Business Analyst to join our team. In this role, you will work closely with stakeholders from different departments to gather and analyze business requirements, translating them into effective technical solutions within the eCommerce platforms. As a Business Analyst, you will have the opportunity to contribute to process optimization, support Salesforce Commerce Cloud, and Shopify initiatives, and provide ongoing training and support to end users. If you are a young professional with a passion for leveraging eCommerce platforms to drive business growth, we invite you to join us and make a positive impact within our organization:

• Business Requirements Analysis: Engage with stakeholders to translate their goals into implementable business and technical requirements.

• Technical Collaboration and Integration: Work with cross-functional teams to ensure smooth integration of Salesforce products by translating business needs into technical specifications.

• Stakeholder Liaison: Act as the technical bridge between business users, IT teams, and Salesforce administrators/developers to align efforts and ensure successful execution of Salesforce solutions.

• Salesforce Enhancement Management: Assist in managing the Salesforce delivery pipeline, ensuring timely and quality enhancements within scope.

• Quality Assurance: Conduct rigorous testing on major enhancements/features, reporting potential issues to ensure high-quality deliverables.

• Salesforce Monitoring and Continuous Learning: Regularly monitor Salesforce Commerce Cloud for optimal performance and stay updated on industry trends to contribute to team capabilities and strategies.

• Collaboration with Cross-functional Teams: You will work with cross-functional teams including sales, product, marketing, engineering, IT, and operations, to contribute to the development and implementation of enhancements for Salesforce products. You will also receive training and support from internal teams.
• Assisting with Salesforce Commerce Cloud Adoption and Integration: You will assist in driving and managing the ongoing development of the Commerce Cloud tool and web properties and support adoption and integration into related areas of the organization. You may also be involved in writing technical documentation under guidance and work with others to solve new problems.

What You’ll Need To Succeed

• Bachelor’s degree in Business Administration, Computer Science, or a related field.

• Prior experience as a Salesforce Business Analyst or similar.

• Expertise in SFCC or Shopify, its functionality, and capabilities is a must.

• Proficient in Salesforce Commerce Cloud and Shopify configuration and customization.

• Experience in translating business requirements into technical solutions.

• Strong collaboration skills with cross-functional teams and stakeholders.

• Excellent communication skills with the ability to present complex ideas clearly.

• Strong problem-solving skills with an eye for detail.

• Ability to manage multiple priorities in a fast-paced environment independently.

• Familiarity with Agile Working Environment.

What We Can Offer You  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.