Associate – Retail Store Operations

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing

    Our RSO Coordinator is responsible for supporting the implementation, control and compliance of all Retail Standard Operating Policies & Procedures; ensuring in-store presence to gather pain points and report back to RSO team

Key Responsibilities

• Raise LPO to the supplier and contractor
• Send and follow-up contracts to Finance for signature
• Raise DOA
• Proceed payments of suppliers and contractors in Hive Express platform
• Update Opex and Capex tracker
• Marketing events permit
• Review RSO platform and follow-up on store audit
• Create New supplier in Emac
• Place Supplies and stationary orders
• Place orders for professional use in the salon
• Get the insurance from admin team, the car test from driver and submit the renewal
• Collect updates from ops and e-com team to do the ppt
• Ecom Tasks
• Accomplish with the team the SLA of (time of delivery, quantity and quality)
• Investigate issues and coordinate with HCC
• Update orders tracker in google sheet
• Book for DG with logistics daily
• Booking of orders with DSP
• Check all emails received by Farfetch team and follow up
• Order PLV
• Investigate any issues raised and revert to Farfetch team

What you’ll need to succeed  

•   2 years’ experience in retail
• English language 
• Flexibility in working hours 

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.