Customer Service Specialist/ Associate – International Academy for Intercultural Development (IAID)

• Interacting with customers and informing them about the services offered through spiels via calls, email and in person with walk-in clients.
• Exhibiting courtesy, empathy, and respect in all customer interactions.
• Provide feedback on company policies and procedures to the clients. Ensure clear communication and alignment on goals and expectations.
• Creating a reliable and trustworthy relationship by being honest and transparent on the company’s policies.
• Daily follow-up calls to clients with the objective to strengthen our retention initiatives.
• Addressing and solving client problems quickly and effectively by coordinating with counsellors or instructors in charge.
• Gather feedback during these interactions, documents for reference and present reports based on this.
• Tailoring interactions to meet the specific needs and preferences of each customer to continuously improving the quality of service to exceed customer expectations.
• Compile and deliver timely reports.
• Propose new streamline processes to provide timely and effective service to clients.

Job Details

Preferred Candidate