Reservations Agent – Saudi National – Al Manakha Rotana

Job Summary:
As a Reservations Agent, you will be responsible for handling all reservation inquiries, bookings, and cancellations to ensure smooth and efficient guest experiences.

Job Responsibility:
– Answering reservation inquiries via phone, email, or in person
– Processing reservation requests accurately and efficiently
– Confirming bookings and sending out confirmation details to guests
– Managing cancellations and rebooking as needed
– Providing information on hotel facilities, services, and promotions
– Ensuring all guest inquiries and concerns are addressed promptly and professionally

Candidate Requirements:
– Proven experience in a similar role, preferably in the hospitality industry
– Excellent communication skills and a customer-oriented approach
– Strong attention to detail and accuracy
– Ability to multitask and work under pressure
– Proficiency in relevant computer applications and reservation systems
– Fluency in multiple languages may be an advantage

Job Details

Preferred Candidate