Senior Marketplace Manager – Beauty

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What You’ll Be Doing  

 The e-commerce Marketplace Manager is responsible for the marketplace strategy and execution of the various e-commerce Market place. The role works across technology, fulfillment and item set-up teams to ensure proper system and execution of the daily operations of the channels. As a marketplace manager, you will be responsible to increase market share and drive profitable growth across our digital channels.

Working closely with the brand teams, your responsibilities will include: 

• Developing commercial strategies to accelerate marketplace for each partner
• Setting financial targets, budgets, and incentives to support key partners
• Drive strategy and oversight of several marketplace e-commerce channels and responsible for the product/channel mix and optimization between marketplaces on a weekly basis
• Plan weekly, monthly and annual forecast for channels as well as item and category projection for inventory management
• Manage the relationship with key partners management of account expectations forecast and individual account growth
• Collaborating with As is Business team ,CRM and digital marketing on acquisition and retention to grow our share of business.
• Defining a marketing calendar including promotions and product launches to monetize the marketplace
• Leading monthly business reviews with key partners; identifying growth opportunities
• Benchmarking and improving the UX in partnership with the product team
• Prioritising initiatives based on expected ROI and shaping the product roadmap
• Being a positive ambassador of the broader e-commerce organisation & culture

What You’ll Need To Succeed   

• Preferred strong connections in the retail and beauty industry, commercial knowledge, including understanding margins, contracts, and merchant/brand relationships
• Technical experience with marketplace software, specifically Mirakl and P&L ownership experience.
• Strong networking and relationship-building skills
• Ability to handle commercial negotiations
• Knowledge of logistics, customer service, and legal constraints within a marketplace environment
• Ability to manage and expedite cross-functional tasks and projects
• Ability to report effectively

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.