Service Coordinator – GIZA Systems

• Register the new awarded contracts /Change Requests (CRs) on AX system
• Gather the required approvals for the stakeholders on PAF
• Follow up with the stakeholders the COR approvals
• Responsible for Following up on managed service and Implementation of service level agreements related to operation and support contracts.
• Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or requests, and reports to the service managers as necessary.
• Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.
• Attending the meetings held between service managers and teams, register requirements, and writes MOM to be submitted to Head of services.
• Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.
• Addresses and resolves any issues and complaints.
• Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.
• Send due tasks to team members and follow up with them daily to update the plans.
• Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.
• Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria, contracts issuing, medical insurance.)
• Make filling to all necessary service contract documents (correspondences in/out, purchasing orders, petty cash, attendance reports…)
• Schedules meetings and arranges appointments in internal meetings.
• Provides instructions or information to the service team.
• Performs other related duties as required.

Job Details

Preferred Candidate