Accountabilities & Key Roles:
Providing accurate, quick and high quality service that meet customers’
requirements and exceed their expectations.
Spotting any potential selling opportunity and refer it to concerned parties.
Execute all counter transactions in an efficient manner .
Handle customers requests/inquiries in a professional manner , and refer them to
concerned parties whenever needed .
Carry/handle efficiently custody items, and keys as per custodian matrix and
relevant P&P.
Adhere to Branch Operating Model .
Carry out any task requested by BM.
Adherence to all Information Security policies and standards to protect the Bank’s
employees, assets, resources and data from illegal or damaging actions by
individuals, either knowingly or unknowingly.
Key Performance Indicators
Number of counter transaction mistakes and cash discrepancy.
Achievement of service quality targets.
Number of audit notes.
Number of customers complaints.
Number of Successful Referrals
Job Details
| Posted Date: | 2024-08-13 |
| Job Location: | Iraq – Basra |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Banking |
Preferred Candidate
| Degree: | Diploma |
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