Overview of the role:
To be the focal point of contact, providing diagnostic support for Electric Vehicle brand on technical and electrical issues, also by ensuring the availability of necessary special tools, technical literature, and service bulletins at locations.
To report all issues to brand principal requiring technical assistance and new vehicle concerns by way of raising technical reports and advise locations on the resolution. Prepare Quality Cases reports and submit it with required data to the Technical Support manager and to the OEM .
What you will do:
• Technical support visit + report
• Validation of concern technical raised
• Remote assist to solve the technical issues
• Field visit to assist on the technical issues
• Prepare technical information report and submit to the principle
• Follow up on the technical information report
• Escalation issue to Technical Support Manager
• Failed part analysis / ship to OEM
• On the job coaching
• Software update equipment + special tools
Job Details
| Posted Date: | 2024-08-17 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail & Wholesale |
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