Associate – E-Commerce – Egypt

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing  

• Achieve e-commerce sales target
• Comply with System processes to fulfil accurately and timely e-com orders in the storers, and pack them according to standards.
• Ensure accuracy of SOH records in the stores vs system.
• Ensure availability of ecommerce PLVs including but not limited to ecommerce boxes in all sized, ecommerce samples
• Ensure compliance of receiving practices with established SOP for all GWP, PWPs and other zero-value stock
• Support frontline team in returns processing
• Ensure knowledge transfer to other team members and sharing awareness of hybrid approach in retail
• Report instantly about identified technical errors with IT Service Desk and take necessary action to explain issue and keep communication with support team
• Report instantly about identified shortages in stock and take necessary action to explain issue with the concerned stakeholders to update their records in the system
• Handle timely e-com returned orders to the stores and process duly and accurately their transactions in the system
• Whenever necessary, provide feedback to the concerned stakeholders to streamline working processes and improve their efficiency
• Ensure compliance with Omnichannel system processes and operating policies and procedures.
• Fulfill timely and accurately e-com orders received in the stores.
• Ensure that order items and quantities are accurate and in good selling conditions before packing
• Pack the orders as per trained and communicated standards
• Ensure orders are packed before collection time by Delivery Service Provider
• Ensure orders are packed before collection time given to customer for Click&Collect orders
• Ensure that all orders collected are well documented and maintain records of collection by Delivery Service Provider and deliveries to Customer.

What you’ll need to succeed  

  – Fluency in English Language 

  – Min 1 year of Experience in E-commerce    

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.