NEWGEN Program – Threads Shopper Coordinator Trainee

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing  

As a Shopper Coordinator you will be assisting our personal shopping team to help them deliver the best luxury shopping experience to the Threads clients. You will find and research luxury items and latest trends for our global clientele, support with day to day operations of the shoppers you work with, create edits and support with in store content – this is a highly important, supportive role at the front line of our luxury personal shopping business. 

Learning:

• Absorbing all things Threads Styling: our entrepreneurial work culture, mission statement, unique business model and processes

• Developing an understanding of the luxury retail market, including key brand partners, product categories, and ‘hero’ products
• Learning about global HNW/UHNW private clients, their needs, and service expectations

Shadowing:

• Gaining skills in ‘chat commerce’ by observing your personal shoppers engage with, inspire, and transact with clients via WhatsApp and social media

• Shadowing the personal shoppers during face-to-face appointments, when possible
• Giving input when required to help your personal shopper generate personalized, curated content for their client base

Stakeholder:

• Pitching in however needed to satisfy client requirements, including: collecting goods, fulfilling product sourcing requests, and developing brand contacts across key boutique partners
• Working alongside key operation personnel to ensure E2E client journey KPIs are achieved, especially: raising sales orders, submitting purchase declarations, updating clients on their order progress, and liaising with brand and supplier partners

Social Media:

• Monitoring social media trends to help proactively spot ‘hot’/viral product opportunities

What you’ll need to succeed  

• Understands how to engage, empathise and up-sell with High Net Worth, luxury customers
• Has extensive product and brand awareness in the luxury goods market
• Fluent in another language – not requirement but preferable
• Team player
• Flexible and able to be hands on
• Excellent communication skills
• Analytical approach to solving problems and improving processes
• Commercially astute and willing to challenge the status quo
• Cultural fit for a fast-paced growth business (resilient, problem-solving, quick learner, etc.)
• An autonomous self-starter – always thinking of new ways to tackle challenges and thrives on pressure
• Social media savvy and confident with learning to use new platforms
• Motivated by personal sales targets and thrives on exceeding them
• Thrives in an ‘all hands on deck’ environment.
• Keep pace with a constantly evolving business and relish a challenge.
• Previous experience in private / luxury shopping , or experience in the luxury retail, hospitality or lifestyle industries
• Flexible and hungry to develop their skill set and industry experience

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.