Senior Applications Systems Engineer – Application Services – India – Alshaya Group

Roles & Responsibilities  

• Strong conceptual understanding of the Retail process and Supply Chain Domain. 
• ILS 2009 support experience is mandatory and working knowledge in UI / DB
• Good understanding of integration with various applications.
• Have crisp understanding and creation experience of configuration of a WH env.
• Experience with MS SQL Server databases – SQL: queries, stored procedures, Triggers, performance Tuning. 
• Resolving tickets in timely manner within SLA.
• Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform.
• Provides support expertise in establishing processes and procedures to ensure standards are followed.
• Develops and documents standard operating procedures (SOP) – KMDB, best practices and support documentation where required.
• Available for 24 x 7 support as necessary.
• Available for periodic off-hours work required including weekends and holidays.
• Should be able to represent in the day to day activities daily huddle meeting, Issue War rooms.. etc. 
• Identifying service improvement opportunities and automation ideas. 
• Responsible for status reporting and maintaining key metrices. 

Job Details

Preferred Candidate