- To ensure that the highest standards of service are extended to all customers
- Maintain customer risk register to maximize customer contract retention
- Identify and develop revenue and growth opportunities for current customer turnover
- Conduct regular customer surveys and maintain statistical information on the results
- Resolve customer queries and complaints effectively and promptly
- Liaise with other departments to ensure they are informed of service requirements and to resolve issues affecting service efficiently and effectively
- Identify and provide feedback on trends and areas of concern to resolve customer complaints
- Conducts monthly service meetings with each customer and supplies the meeting minutes within 24 hours
- Inform and discuss activities with the Operations Manager and other senior staff when necessary
- Assess the stability of all key accounts and review losses
- Report competitor activity
- Provide cover for Service Office employees when required and weekend telephone backup
- Oversee installations of new customers
- Other duties, as requested by management.
Job Details
| Posted Date: | 2024-10-01 |
| Job Location: | Qatar |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Industrial Production |
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