We are looking for a dedicated and personable Customer Service Representative to join our team and provide top-notch support to our clients. The ideal candidate will have excellent communication skills, a passion for helping people, and the ability to resolve issues in a timely and professional manner.
Responsibilities:
- Customer Support: Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
- Problem Resolution: Address customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Product Knowledge: Maintain a thorough understanding of the company’s products and services to provide accurate information to customers.
- Documentation: Record customer interactions, process accounts, and file necessary documents.
- Team Collaboration: Work closely with other departments to address customer needs and resolve complex issues.
- Feedback Collection: Gather customer feedback to improve the company’s products, services, and processes.
- Meet Performance Goals: Achieve daily, weekly, and monthly targets related to quality, productivity, and service levels.
Job Details
| Posted Date: | 2024-10-27 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Call Centers & Customer Care Outsourcing |
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