Head Of Operations – Technical Services – The MSI Group

Duties & Responsibilities:

–         P&L Management: Assume full accountability for the business’s Profit and Loss (P&L) performance, including revenue growth, cost management, job profitability, manpower utilization and profitability optimization.

–         Strategic Planning: Develop and execute strategic plans to drive business growth, expand market presence, and achieve financial targets in alignment with the company’s overall objectives.

–         Operational Leadership: Provide strategic direction and oversight for all operational activities, including project execution, resource allocation, and risk management, to ensure the successful delivery of engineering services.

–         Financial Analysis: Conduct regular financial analysis, forecasting, and reporting to monitor performance, identify trends, and make data-driven decisions to enhance profitability and operational efficiency.

–         Client Relationship Management: Cultivate strong relationships with key clients, understand their needs, address their concerns, and identify opportunities to enhance customer satisfaction and drive revenue growth.

–         Business Development: Work with the Sales Team to identify new business opportunities, pursue strategic partnerships, and lead the development of proposals and bids to expand the division’s client base and revenue streams.

–         Team Management: Lead, motivate, and develop a high-performing team of engineers, project managers, and support staff, fostering a culture of accountability, collaboration, and continuous improvement.

–         Quality Assurance: Establish and maintain robust quality control processes to ensure the delivery of high-quality services that meet or exceed client expectations and comply with industry standards and regulations.

–         Health, Safety, and Environment (HSE): Promote a culture of safety, environmental responsibility, and regulatory compliance throughout the organization, prioritizing the well-being of employees and stakeholders.

Continuous Improvement: Drive initiatives for process optimization, innovation, and cost reduction to enhance operational efficiency, competitiveness, and profitability.

Skills & Competencies:

–         Should demonstrate superior verbal and written communication abilities, effectively conveying ideas and information.

–         Exhibits excellent interpersonal skills, providing insightful consulting and delivering compelling presentations.

–         Possesses a robust foundation in the relevant engineering discipline, ensuring a thorough understanding of core principles and practices.

–         Shows independent problem-solving abilities and a knack for creative, out-of-the-box thinking to address complex challenges.

–         Maintains a strong commitment to meeting deadlines and managing projects efficiently from inception to completion.

–         Pays exceptional attention to detail and demonstrates high-level organisational skills, ensuring precision and order in all tasks.

Job Details

Preferred Candidate