Kitchen Production Team Leader | Retail | IKEA | Qatar (QA)

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<p><b>Job Requisition ID: </b>163628 </p>

<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>

<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
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<p><b>Overview of the role</b></p>

<p>Strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives IKEA guests a good reason to return and provide IKEA store visitors to take a natural break in their shopping for a tasty and nourishing meal, at a competitive price, in pleasant and relaxing surroundings with a taste of Sweden.</p>

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<p><b>What you will do</b></p>

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<li>Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them</li>
<li>Together with his colleagues and IFB manager, contribute actively in the development and implementation of a clear IKEA Food action plan for the store using the store business plan and country business plan based on input from the IKEA Food Direction &amp; Strategy. Develop and execute an annual action plan for kitchen area based on agreed goals.</li>
<li>Actively implement the range matrix (global and national) by securing quality and availability.</li>
<li>Serve high-volume dishes that suit the taste of the many people on the local market.</li>
<li>Secure that we prepare all food in line with the product sheet and secure the quality served at all times.</li>
<li>Actively use the product sheets to train co-workers. Also, ensure all co-workers taste and learn about new products before they are launched.</li>
<li>Secure an irresistible food offer by ensuring to give customers an appealing range presentation.</li>
<li>Passionate about kitchen products and actively learn about their content, origins, preparation and other benefits. Share this knowledge with the team.</li>
<li>Ensure that his team and him know the top-selling products, 3 Aces and 1 King, and that they are available and clearly communicated and displayed at all times. To promote alternative products when these are unavailable.</li>
<li>Utilise everyday commercial opportunities to grow sales and profitability according to the goals in his area. Work with the Functional Commercial Review and other appropriate tools to do so.</li>
<li>During unexpectedly quiet times, propose commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.</li>
<li>Co-operate with the IFB manager to enhance Swedishness and the link between the IKEA Restaurant &amp; Café and the Swedish Food Market when appropriate.</li>
<li>Have relevant knowledge of the competition on the market &amp; use this information to initiate immediate action as needed, e.g. secure a substantial price distance.</li>
<li>Create awareness of IKEA Food as the most important in-store marketing tool for maximising the IKEA store’s sales potential.</li>
<li>In collaboration with the HRBP and IFB manager select, recruit, train, develop, coach, mentor and inspire co-workers in accordance with the IKEA values.</li>
<li>Committed to the development of kitchen team and secure their training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on their specific roles.</li>
<li>Train the co-workers how to work with the Swedish range and local range according to the recipes.</li>
<li>Empower, support and coach kitchen co-workers on the job to help them perform better and grow.</li>
<li>Actively develop successors to ensure to meet the succession needs of the IKEA store.</li>
<li>Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.</li>
<li>Be responsible for stock levels in Food &amp; Beverages units, as well as purchasing, reordering and stock rotation (FIFO).</li>
<li>Train the co-workers in food preparation to ensure the highest standards of range presentation.</li>
<li>Train, develop and constantly follow up the quality and food safety regulations, while ensuring a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards</li>
<li>Ensure to have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Food co-workers.</li>
<li>Secure the integrated multichannel executions/output of the function in order to contribute to the business goals</li>
<li>Challenge costs by working in a lean, simple and cost-conscious way using and sharing good examples and encouraging his team and colleagues to discover smarter ways of working.</li>
<li>Ensure the implementation and follow-up of the SOP rules and guidelines</li>
<li>Promote a “safety first” culture where co-workers are encouraged to raise and discuss concerns and solutions, also co-operate with external service providers and authorities when needed.</li>
<li>Adjust and implement the IKEA HACCP plan to secure store’s requirements, also ensure the HACCP routines are known and followed in the daily work.</li>
<li>Execute an action plan for the kitchen to support Business Plan goals, sales/gross profit developments and manage controllable costs.</li>
<li>Ensure that all food incidents, or potential incidents, are reported through CASY</li>
<li>Ensure efficient operations of the IKEA Kitchen department with special attention to the preparation and serving of food that enhances the co-worker and visitor experience</li>
<li>Act in accordance with the IKEA Global Sustainability Direction and work with his team to take actions that contribute to sustainability, such as waste management and energy efficiency.</li>
<li>Ensure that the IKEA Co-worker Restaurant food range is appealing, nutritious and based on our co-workers needs and wants.</li>
<li>Strive towards accurate sales forecasts for his area to enable proper supply planning, ordering, efficient goods handling and stock control.</li>
<li>Control food costs, operational costs, working hours, productivity, sales mix and calculate inventory and dish costs.</li>
<li>Ensure daily work routines are in place, e.g. goods flow, stock control, purchasing, ordering, production and waste management.</li>
<li>Secure optimal productivity by ensuring a staff planning process aiming for the right number of competent co-workers, at the right times, in the right places to meet guests’ needs.</li>
<li>Ensure efficiency and guest in focus in the serving line by setting up the serving line with flexibility based on peak and non-peak periods (menu offers), in conjunction with the Commercial direction, ensure the proper production levels to ensure freshness, maximise sales and minimise waste.</li>
<li>Work proactively to avoid bottlenecks and constantly improve guest satisfaction and ensure the appropriate speed of service in the serving line by following IKEA Food routines, such as walk-the-plate and mechanical sales techniques</li>
<li>Develop menu offers based on customer’s needs &amp; feedback actively and continuously, and create &amp; implement the yearly Commercial calendar accordingly</li>
<li>Ensure the efficient maintenance of the area (preventive maintenance, equipment history), securing it is clean, organised, attractive and inviting to provide a positive guest experience.</li>
<li>Ensure to have proper product sheets and cost calculations (Recipes, production charts, Navision database).</li>
<li>Use the full potential of the IKEA Concept, tools, manuals, guidelines and other best practices.</li>
<li>Collaborate and align with internal and external stakeholders to secure sustainability is integrated across all IKEA Food market functions in delivering their sustainability contribution to the agreed frameworks and strategies.</li>
<li>Secure local adaption of the global and country directions and ambitions, to deliver to the total business agenda and a more People and Planet Positive IKEA.</li>
<li>Ensure that alignment, budget and resources are in place to move the sustainability agenda within the market.</li>
<li>Enable and follow-up sustainability performance and progress based on the country business plans, Group tools and methods.</li>
<li>Facilitate integration and implementation of sustainability by supporting functions with the right information, best practice solutions, tools &amp; methods and ways of working.</li>
<li>Explore and follow-up on sustainability situation in local PMA and contribute to the unit’s business agenda, provide feedback and share across sustainability matrix.</li>
<li>Document and evaluate initiatives and activities with a view to capitalise on learning, sharing and promoting continuous improvement.</li>
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<p><b>Required skills to be successful</b></p>

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<li>Must have excellent communication and interpersonal skills</li>
<li>Must be able to build working relationships</li>
<li>Must be able to speak and understand English</li>
<li>Must have a strong customer focus</li>
<li>Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment</li>
<li>Must have analytical skills</li>
<li>Must have multitasking capabilities</li>
<li>Must be computer literate</li>
<li>Must have proven leadership abilities and lead by example</li>
<li>Must have the ability to bring out the best in co-workers and to motivate and develop the organisation</li>
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<p><b>What equips you for the role</b></p>

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<li>Must have a minimum of 2-3 years food service supervisory experience, preferably in a high-volume business</li>
<li>Must have an interest and knowledge of culinary or food service industry</li>
<li>Broad knowledge of IKEA concept, brand objectives, IKEA Culture &amp; Values and vision</li>
<li>Broad knowledge of IKEA tools, processes and cycles &amp; Al Futtaim Group strategies, priorities and business planning process. Knowledge of direction setting, creation of strategic and operational goals and plans as well as follow up on KPIs</li>
<li>Broad knowledge of IKEA food business and IKEA food operations</li>
<li>Broad knowledge of the IKEA multichannel reality and online customer behaviors &amp; of (food) trends that influence home furnishing, retail design and communication to gain insight to a more appealing product presentation for customers in our retail environment</li>
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