Position: CONTACT CENTER & MARKETING MANAGER (RAILWAY PROJECT)
Location: Jeddah, Saudi Arabia
Role Overview:
We seek a seasoned professional to lead marketing and contact center operations for a high-profile transportation project. The role involves overseeing a 30-person contact center team, managing marketing campaigns, including social media, and establishing strategic partnerships to drive customer growth and revenue.
Responsibilities:
1. Strategy & Planning: Develop and execute the annual Marketing & Business Development Action Plan to increase ridership and revenue.
2. Market Research: Oversee market research initiatives, working with external providers to understand customer needs.
3. Relationship Building: Build partnerships with government and private entities to promote the service as a preferred travel option.
4. Contact Center Leadership: Manage a 30-person team, ensuring efficient customer service and high satisfaction levels.
5. Marketing & Social Media: Lead marketing and social media campaigns to expand customer base, aligning with broader brand strategies.
6. Product & Offer Development: Create offers for targeted segments like educational institutions and corporate clients.
Job Details
| Posted Date: | 2024-11-12 |
| Job Location: | Saudi Arabia – Jeddah |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Metro & Rail Passenger Transport |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor’s degree |
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