Senior Manager – Capability Development and Optimization

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What you’ll be doing 

Have a central role in designing and implementing the Fulfilment & Logistics capabilities whilst aligning with the leadership of Operations vertical and other business partners on what matters most. Lead the business case creation and capability development prioritization with a three-year horizon in close collaboration with the Head of Capability Development and Chief Logistics and Fulfilment Officer. Maintain an understanding of advancements in process, technology and other innovations which are happening across the supply chain & logistics ecosystem within the retail industry.

In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility

Key Responsibilities

• Design and deliver the logistics & fulfilment capabilities simultaneously driving insights into actions by evaluating and understanding operational and business needs.
• Develop detailed business cases to initiatives and lead prioritisation of capabilities utilising business case information to trade-off decisions.
• Navigate and influence complex organizational structures and align the cross-cultural, cross-functional teams including leadership in the capability roadmap prioritisation.
• Implement the prioritised capabilities across the end-to-end fulfilment and logistics processes assisting the local teams.
• Apply programme management principles and tools to ensure capabilities are delivered at speed, adopted and sustained within the group.
• Build and manage highly effective teams to help design and implement capabilities, with a strong focus in developing the junior colleagues.
• Be a servant leader and great teammate able to navigate a matrix work environment and excel as a self-directed influencer and leader.
• Be highly analytical and data driven to make informed decisions.
• Balance multiple deadlines and priorities along with communication to the related stakeholders.
• Identify leading, innovative and practical ideas & solutions fit for purpose for Chalhoub’s logistics and fulfilment capabilities.

What you’ll need to succeed

A Minimum of 10 years’ experience in Supply Chain Capability Development within a Retail Business

A Master’s in Supply Chain or Industrial Engineering 

A Minimum of 5 years’ experience in redesigning supply chain capability within the MENA Region. 

A Minimum of 5 years’ experience in Fulfillment Capability Redesign with a Fashion or Beauty Business.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.