<p><b>Job Requisition ID: </b>164690 </p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. </p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
<p> </p>
<p><b>Overview of the role</b><br>
We are currently looking for competent & performance driven Service Advisor to work with our team in FAMCO DIP – Dubai. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence. </p>
<p> </p>
<p><b>What you will do</b></p>
<ul>
<li>Ask question and record customer requests without delay</li>
<li>Collect accurate symptoms of complaints from the customer for quick resolutions at workshop</li>
<li>Empathize and clarify customer requests</li>
<li>Check workshop situation and promise delivery time</li>
<li>Check and ensure accordance of invoice and work performed</li>
<li>Inform customer after work completion and agree pick up time</li>
<li>Clear explanation of the job done and invoice and guide to the cashier</li>
<li>Promotion of value added services</li>
<li>Resolution of Customer concerns at the earliest time and ensures satisfaction</li>
</ul>
<p> <br>
<b>Required skills to be successful</b></p>
<ul>
<li>Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership</li>
<li>Technical knowledge provides up-to-date technical information in response to customer inquiries</li>
<li>Excellent customer service, willing to go the extra mile</li>
<li>Strong English communications skills</li>
</ul>
<p> </p>
<p><b>About the team</b></p>
<p>The role will report to the Service Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis. <br>
<br>
<b>What equips you for the role</b></p>
<ul>
<li>Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering</li>
<li>Minimum of 3 to 5 years’ experience in the automotive industry or similar role</li>
<li>A broad based knowledge to service as a reliable consultant is essential for this role<br>
</li>
</ul>
<p><b>About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. <br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p>
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