Store Manager | Retail | M&S | KSA (SA)

Spread the love

Job Requisition ID: 164866

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Store Manager will lead the team to achieve the Retail Objectives, creating an environment that delivers an exceptional customer experience by serving and selling in store and through all digital channels.

SALES

Delivers the respective sales plan for the store by identifying opportunities to drive sales performance across key departments

<ul>
<li>Lead a selling culture within the team and maximise sales in store and through all digital channels </li>
<li>Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behaviour in the team </li>
<li>Lead the business selling strategy and inspire your team to deliver store and regional events </li>
<li>Build strong relationships, networking both internally and externally, to drive sales performance, maximise footfall, share best practice and provide influencing business feedback </li>
<li class=”Default”>Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation </li>
<li class=”Default”>Lead a selling culture within the team and maximise sales in store and through all digital channels </li>
<li class=”Default”>Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behaviour in the team </li>
<li class=”Default”>Lead the business selling strategy and inspire your team to deliver store and regional events </li>
<li class=”Default”>Build strong relationships, networking both internally and externally, to drive sales performance, maximise footfall, share best practice and provide influencing business feedback </li>
<li class=”Default”>Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation </li>
</ul>

Maximises stock accuracy & On-shelf Availability through the effective management of stock

Ensures accurate and timely implementation of corporate layout, phase change and events

SERVICE

Provides feedback to individuals that recognises great service and drives improvement

Manages the delivery of the Customer Service Experience

<ul>
<li class=”Pa1″ style=”text-align:justify”>Ensures a memorable shopping experience (MEMS) by engaging with and making a personal connection with the customer. </li>
<li class=”Pa1″ style=”text-align:justify”>Delivers great service for our customers and role models ‘Service -Doing the Right Thing’ and our 4 key service behaviours at all times – ‘Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful’.</li>
<li class=”Pa1″ style=”text-align:justify”>Ensures service standards are driven throughout the day by conducting Ready To Trade checks, customer walkthrough and Observations.</li>
<li class=”Pa1″ style=”text-align:justify”>Ensures right people in the right place and reacts on a daily basis to meet the needs of our customers</li>
<li class=”Pa1″ style=”text-align:justify”>Effectively manages and resources all service points e.g. till point, etc.</li>
<li class=”Pa1″ style=”text-align:justify”>Engages with team to ensure their understanding and delivery of the Customer Service Experience</li>
<li class=”Pa1″ style=”text-align:justify”>Resolves customer complaints in a timely manner.</li>
<li class=”Pa1″ style=”text-align:justify”>Demonstrates an awareness of the competition’s service proposition and makes comparisons to the service offered across the store.</li>
<li class=”Pa1″ style=”text-align:justify”>Ensures individual and team’s personal appearance meet the M&S standard including the wearing of the correct uniform and name badge. </li>
</ul>

STANDARDS

Leads the team to the delivery of ‘Ready to Trade Standards’, delivering an aspirational and clean environment for customers and colleagues

<ul>
<li class=”Default”>Lead the delivery of a safe and legal working environment for colleagues and customers to ensure the store is compliant at all times </li>
<li class=”Default”>Drive operational excellence throughout the store and look for opportunities to work efficiently and continuously improve </li>
<li class=”Default”>Analyse risks and opportunities to maximise profitability and control store operating costs </li>
<li class=”Default”>Use the store resource allocation and drive a culture of flexibility to meet customer and operational needs </li>
<li class=”Default”>Lead the delivery of business change</li>
<li class=”Pa1″ style=”text-align:justify”>Ensures the store is ‘Ready To Trade’ and corporate standards are maintained throughout the day</li>
<li class=”Pa1″ style=”text-align:justify”>Ensures clean as you go is a rhythm and routine through the section manager team driving this on their departments</li>
<li class=”Pa1″ style=”text-align:justify”>Drives a collaborative approach with the visual team on delivering excellent standards across all aspects of Visual Merchandising and ensuring the delivery of the Marketing Principle for all ‘eye and buy’ level decor</li>
<li class=”Pa1″ style=”text-align:justify”>Works with the Commercial Department Manager and Café Managers to deliver the Food best practices across the relevant department</li>
</ul>

Ensures a Safe & Legal working environment for colleagues & customers

PEOPLE

Manages a committed team who feel fully engaged, supported and recognised for their contribution

<ul>
<li class=”Default”>Develop and lead a motivated team, celebrate success and recognise contribution </li>
<li class=”Default”>Raise the performance and capability of the team through clear accountability, coaching and regular feedback. Drive improvements in performance, conduct and attendance in line with company policy </li>
<li class=”Default”>Identify and develop a clear and active talent pipeline to meet the store and regional succession plans </li>
<li class=”Default”>Develop a capable BIG team and create a strong and effective working partnership with BIG in line with the Constitution </li>
<li class=”Default”>Own your personal development</li>
</ul>

Drives individual performance and develops potential

<ul>
<li class=”Pa1″ style=”text-align:justify”>Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behaviour.</li>
<li class=”Pa1″ style=”text-align:justify”>Agrees stretching targets for their team and takes appropriate action to deal with poor performance in a timely manner.</li>
<li class=”Pa1″ style=”text-align:justify”>Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.</li>
<li class=”Pa1″ style=”text-align:justify”>Identifies and develops talent through effective development planning.</li>
<li class=”Pa1″ style=”text-align:justify”>Identifies recruitment needs and takes active role in the selection of their team.</li>
<li class=”Pa1″ style=”text-align:justify”>Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behaviour.</li>
<li class=”Pa1″ style=”text-align:justify”>Takes Ownership for own development.</li>
</ul>

COSTS

Drives the store’s profitability through minimising losses, accurate staff cost management and drives an efficient & productive working culture

<ul>
<li class=”Pa1″ style=”text-align:justify”>Drives a profit protection mentality in store, raising awareness of potential risks and plays their part in the shrinkage plan including stocktake preparation and execution</li>
<li class=”Pa1″ style=”text-align:justify”>Leads through the Management Team by managing controllable costs eg Waste</li>
<li class=”Pa1″ style=”text-align:justify”>Effectively supports the managing of the stores staffing budget including holiday planning and absence management targets</li>
<li class=”Pa1″ style=”text-align:justify”>Understands store profitability and the impact on the Store Costs e.g. cleaning and maintenance costs</li>
<li class=”Pa1″ style=”text-align:justify”>Probes the monthly store cost report and the impact on store accountable contributors </li>
<li class=”Pa1″ style=”text-align:justify”>Ensures that there is an effective absence management process in place with the section manager team through the use of the Return to work interviews</li>
<li class=”Pa1″ style=”text-align:justify”>Leads improvement in store efficiencies by taking ownership in the process delivery</li>
<li class=”Pa1″ style=”text-align:justify”>Drives the team to deliver individual productivity and take appropriate action to improve/address where necessary </li>
<li class=”Pa1″ style=”text-align:justify”>Ensures the staffing model is regularly reviewed and reflects store activity and utilises maximising resource process to deliver right people in the right place and at the right time for Customer Assistants and SSAs- CDMs</li>
</ul>

Minimum Qualifications and Knowledge:

Minimum Qualifications and Knowledge:

High School Educated (preferably an university degree), with on the job technical knowledge and related experience for Food and Hygiene

Minimum Experience:

4+ years of retail/ F&B sales experience

Job-Specific Skills:

Good verbal communication skills, F&B hygiene knowledge and certification

Behavioral Competencies:

Connects with our customer and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. 
Additional Internal Information:

• Reports to: Area Manager 
• Band: G

JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.

While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.