Tenant Coordination Manager | Real Estate | Asset Management (Cairo, EG)

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Job Requisition ID: 164838

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:

As the Community & Property Manager, you will be at the forefront of managing residential campuses, serving as the primary representative of the developer. Your leadership will be crucial in enhancing community experiences and optimizing property operations from an asset management perspective. You will be responsible for supervising community services, ensuring operational excellence, and fostering a vibrant, engaged resident community.

In this strategic role, you will focus on client satisfaction, community development initiatives, and leading a team of property coordinators to uphold high standards. Your contributions will drive operational efficiency, enhance resident engagement, and ensure compliance with all regulatory, legal, and financial requirements.

What you will do:

<ul style=”margin-bottom:11.0px”>
<li>Manage community facilities and services, ensuring adherence to operational standards and the delivery of high-quality soft and hard services.</li>
<li>Oversee financial performance in Community Services, including the implementation of a transparent and effective service charge model for residential projects.</li>
<li>Ensure all activities are compliant with relevant laws and regulations to mitigate risks and minimize liabilities.</li>
<li>Oversee the development and implementation of key documentation, such as community rules and regulations, and homeowners’ guidelines, to ensure a seamless and well-supported client journey within the community</li>
<li>Research and continuously evaluate Community Services against international and local market leaders to ensure best practices and implement strategies to enhance occupancy rates through effective community initiatives.</li>
<li>Build and maintain strong relationships with residents to improve satisfaction and increase community involvement.</li>
<li>Lead and develop a team of property coordinators, fostering a culture of excellence, continuous improvement, and community-focused service. </li>
</ul>

Required Skills to be successful:

<ul style=”margin-bottom:11.0px”>
<li>7 – 10 years specializing in managing residential compounds with a focus on community operations, asset management, and community engagement.</li>
</ul>

What equips you for the role:

<ul style=”margin-bottom:11.0px”>
<li>Bachelor’s degree in Architecture & Environmental Design.</li>
<li>Advanced communication and leadership skills.</li>
<li>Strong problem-solving and organizational abilities.</li>
<li>Proficiency in conflict resolution and adaptability.</li>
<li>Excellent time and financial management skills.</li>
<li>Risk management and strategic planning expertise.</li>
</ul>
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

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