Front Office Manager – Hotel Experience

Guest Services Management:
Oversee the front desk operations to ensure efficient and high-quality guest services.
Ensure guest check-ins and check-outs are processed smoothly and efficiently, maintaining accuracy in all guest accounts.
Address and resolve guest complaints or issues promptly, ensuring guest satisfaction.
Provide information about hotel facilities, services, and local attractions to guests.
Monitor guest feedback and take necessary actions to improve service quality.
Staff Supervision and Training:
Manage and lead the front office team, including receptionists, concierge staff, bellhops, and valet staff.
Conduct regular training to ensure staff is knowledgeable about hotel policies, procedures, and guest service standards.
Set performance goals for front office staff and conduct performance reviews.
Foster a positive and collaborative work environment for the team, ensuring staff is motivated and productive.
Reservation and Billing Management:
Supervise and manage room reservations, ensuring the accuracy of guest bookings and special requests.
Oversee the daily balancing of the front office cash and credit systems, ensuring accurate billing for guests.
Ensure proper handling of guest payments, including check-ins, deposits, and billing discrepancies.
Collaborate with the sales and marketing team to optimize room occupancy and revenue.