Retail & Commercial Manager – Wear That

On behalf of Wear That, we are seeking a dynamic and results-oriented Retail & Commercial Manager to lead our Styling Department at Wear That. This leader will oversee day-to-day operations while driving commercial growth, managing multimillion-dollar revenue targets, and inspiring a large team of stylists to achieve excellence in client service and sales.

Key Responsibilities:

Commercial Strategy & Sales Growth

• Develop and implement business strategies to grow revenue and increase customer retention.
• Set and monitor monthly, quarterly, and annual sales targets aligned with company objectives.
• Analyze commercial performance metrics and adjust strategies accordingly.
• Lead cross-functional collaboration with buying, marketing, and operations teams to drive product success.

Team Leadership & Development

• Lead, mentor, and inspire a large team of stylists, managers, and support staff.
• Drive a performance-oriented culture through clear KPIs, regular reviews, and personalized development plans.
• Build a succession pipeline by identifying and developing internal talent.

Operational Excellence

• Oversee daily operations within the styling department, ensuring maximum efficiency and client satisfaction
• Develop and enforce operational processes that scale with business growth.
• Drive continuous improvement initiatives related to customer experience, fulfilment, and service deliver

Client Experience & Brand Representation

• Ensure a premium, personalized client experience aligned with Wear That’s brand values.
• Partner with marketing to develop customer engagement campaigns and product launches.
• Stay ahead of fashion and retail industry trends to innovate service offerings.

Qualifications & Experience

• Proven experience managing multimillion-dollar revenue-generating departments in fashion, retail, or subscription-based models.
• Strong track record of delivering commercial growth through sales and client engagement strategies.
• Experience managing large teams in a fast-paced, data-driven environment.
• Exceptional leadership, communication, and organizational skills.
• Ability to balance strategic thinking with hands-on operational execution.
• Passion for fashion and personalized styling.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.