Key Responsibilities
ð® Customer Interaction & Service
● Greet customers with enthusiasm and professionalism, making them feel welcomed.
● Answer inquiries about VR sessions, pricing, booking policies, and equipment.
● Assist customers in selecting the best VR experience based on their interests and preferences.
● Ensure that guests understand the safety protocols and equipment usage guidelines before sessions.
ð️ Bookings & Payment Processing
● Manage reservations through our online booking system and handle walk-in customers.
● Process payments accurately using the POS system and issue receipts.
- ● Track session schedules to prevent overbooking and ensure smooth transitions.
Upselling & Customer Engagement
● Recommend VR experiences, game bundles, and membership programs based on customer preferences.
● Upsell group packages, private events, and promotional offers.
● Encourage guests to sign up for our loyalty programs, referral incentives, or memberships.
ð§ Operations & Administration
● Maintain a clean and organized front desk, waiting area, and equipment station.
● Coordinate with VR facilitators and technical staff to ensure smooth operations.
● Handle minor troubleshooting for customer concerns or basic technical issues.
ð¬ Customer Satisfaction & Feedback
● Address minor customer complaints and escalate major concerns to the manager.
● Collect and document customer feedback to improve overall experiences.
● Encourage customers to leave online reviews and share their experiences on social media.
Job Details
| Posted Date: | 2025-02-03 |
| Job Location: | Bahrain – Ar Rifa |
| Job Role: | Administration |
| Company Industry: | Entertainment |
| Monthly Salary: | US $500 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | High school or equivalent |
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