IT Business Application Support – Yusuf Alghanim & Sons W.L.L

Long Description

Job Summary

Purpose: supporting, maintaining, and enhancing business applications, ensuring optimal performance and seamless operation of SAP ERP systems. This role involves troubleshooting, issue resolution, user support, and collaborating with cross-functional teams to meet business requirements.

Job Responsibilities

•    Application Support: Provide day-to-day support for SAP ERP modules (e.g., FI/CO, MM, SD, PP, PS, etc.), ensuring minimal downtime and optimal system functionality.
•    Incident Management: Diagnose and resolve SAP ERP-related issues, escalating to higher levels when necessary while ensuring SLA compliance.
•    System Maintenance: Collaborate with IT and vendors to perform regular maintenance, upgrades, and patches on SAP ERP systems.
•    User Support: Assist end-users with system-related queries and provide training or documentation as needed.
•    Process Improvement: Identify gaps or inefficiencies in existing processes and recommend or implement system enhancements.
•    Collaboration: Work closely with business units, functional consultants, and external vendors to understand business needs and deliver solutions aligned with organizational objectives.
•    Documentation: Maintain accurate documentation, including system configurations, operational procedures, and troubleshooting guides.
•    Compliance: Ensure system compliance with corporate policies, industry standards, and legal requirements.

Candidate Requirements

Minimum Experience & Essential Knowledge
–     2-3 years of hands-on experience with SAP ERP, including support, configuration, and troubleshooting.
–    Experience in at least one core SAP module (e.g., FI, CO, MM, SD, etc.).
–    Familiarity with integration points across SAP modules is a plus Minimum Entry Qualifications
Bachelor’s degree in computer science, Information Technology.

Technical Skills
–    Strong understanding of SAP ERP architecture and business processes.
–    Knowledge of SQL, database management, and basic ABAP debugging is an advantage.
–    Experience with SAP transport management and system monitoring
–    Programming background VB.net, ASP.net & Python
–    Excellent problem-solving and analytical skills.
–    Strong communication skills to effectively interact with technical and non-technical stakeholders.
–    Ability to manage multiple tasks and work under pressure.
–    Team player with a proactive and customer-focused approach
–    Excellent MS Office skills Excel

Education

Job Details

Preferred Candidate