Roles & Responsibilities:
“As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requestsbased on Standard Operating Procedures. Follow quality / security process defined for the engagement”
Job Description:
Troubleshooting & fixing desktop / laptop OS e-mail client printer / scanner print queue related L2 level issues
Creating OS images to reduce the OS deployment time
Problem solving Capability in IBM HP and Dell and other vendors laptop/ desktop Hardware
Escalation handling
Desktop /Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical technical skills and business knowledge Mentor and train
other team members
Proficiency in English Language is Desirable
Job Details
| Posted Date: | 2023-06-25 |
| Job Location: | Saudi Arabia |
| Job Role: | Other |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor’s degree |
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