Commercial Department Manager - Food / Store Manager - Food | Retail | M&S

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Job Requisition ID: 155397

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

CDMs are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.

What you will do:-

Description of Accountability:

Customer Service

<ul>
<li>Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.</li>
<li>Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience</li>
<li>Replying to all customer feedback and following up actions within the department on a daily basis</li>
<li>Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction</li>
<li>Delivers friendly, knowledgeable and efficient service within the department.</li>
</ul>

Store Operations

<ul>
<li>Ensure store opening and closing procedures are adhered to. </li>
<li>Ensure Store cover is planned and implemented properly. </li>
<li>Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department</li>
<li>Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation</li>
<li>Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc). </li>
<li>Safety procedures need to be implemented in line with company policy.</li>
<li>Adherers to Standard Operating Procedures (SOP) manual on day to day basis </li>
</ul>

People Management

<ul>
<li>Newcomers and staff are properly inducted and trained. </li>
<li>Manage department colleague’s Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures</li>
<li>Effectively manages conflicts & motivating colleagues to perform to their best of the abilities </li>
</ul>

Required Skills to be successful:-

<ul>
<li>Knowledge of customer service principles and processes</li>
<li>Knowledge of sales principles</li>
<li>The ability to lead and motivate a team </li>
<li>Excellent communication and ‘people’ skills </li>
<li>A strong commitment to customer service </li>
<li>The ability to work under pressure and handle challenging situations </li>
<li>Confidence, drive and enthusiasm </li>
<li>Decision-making ability and a sense of responsibility </li>
<li>The ability to understand and analyse sales figures </li>
<li>Good MS excel and word skills</li>
<li>Some heavy lifiting</li>
</ul>

What equips you for the role:

<ul>
<li style=”text-align:justify”>High School or Bachelor Degree </li>
<li style=”text-align:justify”>5-7 years’ experience in in similar role with Retail sales background. </li>
<li style=”text-align:justify”>Retail Background </li>
<li>Acumen and the ability to communicate with individuals at all levels </li>
<li style=”text-align:justify”>Taking Initiative</li>
<li style=”text-align:justify”>Drive for Results</li>
<li style=”text-align:justify”>Good communication skills (verbal and written)</li>
<li style=”text-align:justify”>Strong/excellent attention to detail</li>
</ul>

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. 
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
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