National_SMT - Tenant Relations (Dubai, AE)

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Job Requisition ID: 154644

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The role will involve responsibilities of tenant liaison for matters related to work permit approvals for mall tenants pertaining to in store refurbishments, fitouts and inspections. Liaising with tenants for executing jobs arising out of tenants requirements. Implement and ensure consistency of operational procedures and ensure tenant database is up to date

What you will do:

Responsible for :

Work Permits :

<ul>
<li style=”text-align:justify”>Responsible to receive work permits related to in store refurbishments and fit out works from tenants and contractors. </li>
<li style=”text-align:justify”>Verify all work permits in consultation with the Electrical and Civil Engineer and Security and approved them as per mall policies and procedures.</li>
<li>Follow up with existing tenants and Operations Team to ensure the closure of open work permits. </li>
</ul>

Tenant Coordination:

<ul>
<li>Correspondence to tenants in a timely manner regarding mall events, gift vouchers, mall timings, operational policies and procedures, tenant compliance, etc.</li>
<li>Arranging retailer meetings in coordination </li>
<li>Tracking of stores who are to cease trading in coordination with Leasing Team.</li>
<li>Coordinate with tenants for hoarding installation upon store closure and submission of store closure report to Senior Management, leasing, Finance Department </li>
<li>Coordinate with tenants and customer service for reimbursement of gift vouchers.</li>
<li>Ensure periodic inspections are conducted with tenants on operating as per industry best practises</li>
<li>Ensure up to date tenant database</li>
<li>Conduct back of house inspections in coordination with security to ensure no hazards are created by tenants </li>
</ul>

F & B and Tenant Inspection :

<ul>
<li style=”text-align:justify”>Responsible for the inspection of all food and beverage and tenant outlets at Festival Centre and ensure compliance as per mall standards. </li>
<li style=”text-align:justify”>Organise spot checks and inspections of all F & B and tenant outlets on daily/weekly basis with the supervisors.</li>
<li style=”text-align:justify”>Submission of inspection report for review and approval. </li>
<li>Notices to be issued to tenants of the inspected conducted. </li>
</ul>

Graphic Installation:

<ul style=”list-style-type:square”>
<li>Responsible for installation of hoarding in coordination with the contractor and Operations Team for closed units in the mall.</li>
<li>Organise, issue and approve job requests to respective vendors to ensure hoarding and graphic installation is completed.</li>
<li>Upon completion of job, verification of invoices and processing to Finance for timely payments.</li>
</ul>

Administration

<ul style=”list-style-type:square”>
<li>Issue job requests </li>
<li>Job request management </li>
<li>Review and escalate none routine job requests </li>
<li>Maintain Job request history and database</li>
</ul>

Job Context:

The role is required to contribute to the provision of quality services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the mall tenants to ensure professional tenant-landlord relationship.

Required skills to be successful:

Job-specific skills:

<ul>
<li style=”text-align:justify”>Internal and external coordination</li>
</ul>

Behavioural competencies:

<ul>
<li style=”text-align:justify”>Honest and trustworthy.</li>
<li style=”text-align:justify”>Be flexible and efficient.</li>
<li style=”text-align:justify”>Proactive, punctual and reliable. </li>
</ul>

What equips you for the role:

Minimum qualifications and knowledge:

<ul>
<li style=”text-align:justify”>Graduation in any degree</li>
<li style=”text-align:justify”>Fluent in English</li>
</ul>

Minimum Experience:

3-5 years relevant experience in coordination and follow ups preferably in a shopping centre

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/

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