Service Advisor – Automotive – Saleh Al Hamad Al Mana Co.

• Greet customers and help interpret their service needs. Where necessary seek technical diagnostic advice from relevant service personnel.

• Ensure customers receive price estimates at the time of receipt of vehicle or before.

• Respond promptly to telephone queries from customers.

• Liaise with customers of completion deadlines are unlikely to be met.

• Liaise with Cashier to ensure due payment received prior to release of vehicle.

• Ensure Reception area is maintained clean and tidy at all times.

• Ensure all relevant information is clearly & correctly recorded on the Job Card.

• Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician.

• Interpret any pertinent warranties and ensure customers are aware of their rights.

• Ensure customers’ vehicles are neatly parked in the designated areas.

• Liaise with Workshop Controller to plan future appointments and ensure optimum shop loading.

• Together with Workshop Controller, manage customer appointment system.

• Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.

• Ensure compliance to DPR & other standards required by the company,

• Perform other duties as assigned by immediate manager.

Job Details

Preferred Candidate