Call Center Team Leader – Alpha Data Recruitment

• Collaborating with other departments, you will contribute to the development and implementation of strategies to enhance customer experience and optimize call center processes.
• Supervise and guide a team of customer service representatives, ensuring they achieve performance targets and provide top-notch service to customers.
• Act as a point of escalation for challenging customer inquiries and complaints, ensuring prompt and satisfactory resolutions.
• Work alongside other departments to develop and deploy initiatives that optimize call center efficiency and enhance customer satisfaction levels.
• Resolve escalated customer concerns and complaints in a timely manner, striving to exceed expectations and retain customer loyalty.
• Address and resolve challenging customer inquiries and issues, turning potential negative experiences into positive outcomes.
• Instill a sense of pride and accomplishment within the team, celebrating achievements and milestones while inspiring continuous growth and improvement.

Job Details

Preferred Candidate