We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Cluster Reservations Supervisor, your responsibilities encompass maintaining effective communication across multiple properties for all reservations made. This is essential for ensuring the seamless and efficient delivery of services. Your position will involve a range of key responsibilities, including:• Check the no show record as well as pending reservation• Check the VIP arrival, special requests and check traces to action• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly• Show complete product knowledge, understand rate structure and apply rate management• Check on pending visa or expiring visa’s which need to exit the country• Ensure to send confirmation for new reservation and follow up those without correspondence• Ensure all incoming calls are answered as per the Rotana standards, and check constantly the incoming e-mails• Organize transportation with the hotel driver and follow up on the information providedJob Details
Posted Date:
2023-08-29
Job Location:
Saudi Arabia – Riyadh
Department:
Revenue
Preferred Candidate
Nationality:
Saudi Arabia
Degree:
Bachelor’s degree
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