Parts Advisor – Al Futtaim Group

Parts Advisor | Al Futtaim Automotive | Trading Enterprises

Overview of the role:

• The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.

What you will do:

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. 
• Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
• Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience. 
• Ensure open and closure of sale order/reservations to optimize stock level, revenue and mitigate the risk of financial loss on a daily basis. 
• Ensure accurate information capture of customer details on SAP for effective customer data management.
• Attend and support regular inventory control.

Job Details

Preferred Candidate