Maintenance Coordinator I Real Estate I Al Futtaim Engineering (SA)

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Job Requisition ID: 157940

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Maintenance Coordinator shall be thoroughly knowledgeable about the business products and services to satisfy existing and new customers. He will attend inquiries and assist FMC or Building Owner clients regarding their requirements. This position will serve as the link between the organization and the customer for the benefit of mutual interest. He will be accountable for reporting and providing solutions/services to the clients in line with the business needs and update management with weekly reports.

What you will do:

Responsible for:

<ul>
<li>Identify and target new customers with opportunities for TPM projects</li>
<li>The role is also responsible for supporting business to improve profitability, growing the business, and delivering high-quality customer service</li>
<li>Ability to manage every element (including but not limited to preparation/submission of QC reports, AMC and repair quotations, negotiation) of the services on an individual level</li>
<li>Prepare monthly/weekly schedule and action plan in accordance with the business need and share reports or logs with the management accordingly. </li>
<li>Establish and grow relationships with strategic customers.</li>
<li>Hands on experience in making reports and analysis in MS Excel </li>
<li>Responsible for driving accountability in meeting contract requirements and ensuring delivered quality and customer satisfaction through proper follow-up</li>
</ul>

Required skills to be successful:

Job-specific skills:

<ul style=”margin-bottom:3.0px;margin-top:3.0px”>
<li style=”text-align:justify”>Establish and grow relationships with strategic customers.</li>
<li style=”text-align:justify”>Support business to improve profitability, growing the business, and delivering high-quality customer service.</li>
<li style=”text-align:justify”>Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor, materials and other assets.</li>
<li style=”text-align:justify”>Directing the performance of field maintenance and contractual service operations</li>
<li style=”text-align:justify”>Preparation/submission of QC reports, AMC and repair quotations of the services on an individual level.</li>
<li style=”text-align:justify”>Improving efficiencies, managing route schedules and callback rates.</li>
</ul>

What equips you for the role:

Miniumum qualifications and knowledge:

Minimum Experience:

<ul style=”margin-bottom:4.0px;margin-top:4.0px”>
<li style=”text-align:justify”>2+ years of Elevator industry experience is required; field experience is preferred.</li>
<li style=”text-align:justify”>Candidates must have excellent communication skills and be able to work in a highly team-oriented and dynamic environment.</li>
<li style=”text-align:justify”>Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.</li>
<li style=”text-align:justify”>Candidates must have strong computer skills.</li>
</ul>

About Al-Futtaim Engineering & Technologies 
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts. 
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