Job Title: Customer Service Representative
Location: Dubai, UAE
Job Type: Full-time
Job Description:
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. The Customer Service Representative will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. If you have excellent communication skills, a friendly demeanor, and a passion for customer satisfaction, we encourage you to apply.
Responsibilities:
Answer and respond to customer inquiries via phone, email, or live chat
Provide product information, assistance, and support to customers
Resolve customer issues, complaints, and requests in a timely and professional manner
Process orders, returns, and exchanges accurately
Collaborate with other departments to address customer needs
Maintain accurate and detailed customer records
Contribute to a positive and collaborative team environment
Requirements:
Proven experience as a Customer Service Representative or in a similar role
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize customer inquiries effectively
Proficient in using customer service software and Microsoft Office applications
Positive attitude and a willingness to go the extra mile for customers
High school diploma or equivalent; additional education is a plus
Benefits:
Competitive salary
Health insurance
Retirement savings plan
Employee discounts on company products or services
Training and development opportunities
Collaborative and team-oriented work environment
How to Apply:
Interested candidates are invited to submit their resume and cover letter to email:[email protected] or WhatsApp:+971524304128.
JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.
While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.