Job Summary:The Front Office Team Leader – Front Desk is responsible for overseeing the operations of the front office department and leading a team of front desk staff. They will ensure smooth and efficient check-in, check-out process for guests, handle guest inquiries and complaints, and maintain guest satisfaction.Job Responsibility:- Supervise and train a team of front desk staff, including scheduling and coordinating their tasks and responsibilities- Ensure that all front office operations are running smoothly and efficiently, including check-in, check-out, guest services, and reservations- Handle guest inquiries and complaints, and resolve any issues in a prompt and professional manner- Maintain a high level of guest satisfaction by providing excellent customer service and anticipating guest needs- Collaborate with other departments to ensure a seamless guest experience, including housekeeping, maintenance, and F&B- Monitor and analyze front office performance metrics, such as occupancy rates, arrival and departure rates, and revenue- Implement and enforce hotel policies and procedures, particularly those related to guest services and safety/security- Maintain and update guest records and information in the hotel management system- Assist with financial reporting and billing procedures, including cash handling and credit card transactionsCandidate Requirements:- High school diploma or equivalent; Bachelor’s degree in hospitality management or a related field is preferred- Proven experience in a similar role, such as front desk supervisor or front office team leader- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management- Strong leadership and mentoring abilities, with the capacity to train and motivate a team- Exceptional customer service skills, with a focus on guest satisfaction and problem-solving- Knowledge of hotel management systems and reservation systems, such as Opera or Fidelio- Proficient in Microsoft Office applications, particularly Excel and Word- Ability to work well under pressure and prioritize tasks in a fast-paced environment- Detail-oriented and organized, with a high level of accuracy in record-keeping and financial transactions- Flexibility to work shifts, including weekends and holidays, as requiredWe apologize if this response does not cover your query. Please revise your question or let us know if there’s anything else we can assist you with.Job Details
Posted Date:
2024-01-22
Job Location:
Lebanon – Beirut
Department:
Front Office
Preferred Candidate
Career Level:
Management
Nationality:
Lebanon
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