Front Desk Agent – Arjaan by Rotana Dubai Media City

Spread the love

We are currently looking for  dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happeningsJob Details

Posted Date:
2024-01-23

Job Location:
United Arab Emirates – Dubai

Department:
Front Office

Preferred Candidate

JobDXB.com, in partnership with the 7 states of the UAE (Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah), is a leading job portal based in the country, connecting job seekers with opportunities across various industries in the region.

While we strive to provide a platform for employers and candidates to connect, it's essential to note that the content of job postings may vary, and we do not take responsibility for their accuracy or legitimacy. We advise applicants to exercise caution and diligence when applying for positions, ensuring thorough research and verification before proceeding with any application. Your career journey is important to us, and we encourage you to navigate it with care and discernment.