IT Officer – Quantum Trading

The IT Officer will be responsible for the following tasks:

• Development and Implementation of new and ongoing features on the application:
• Collaborate with the development team at MOPH to contribute to the design, development, and implementation of the application such as Triage and consultation, Pharmacy related alerts and features
• Ensure that the applications align with the objectives of the project and meet the specific needs.
• Conduct thorough testing and debugging of applications to identify and address technical issues and ensure optimal functionality.
• Conduct training sessions for healthcare personnel, including dispensaries, outreach teams, vaccination campaign teams, vaccination points in the borders, and private physicians.
• Provide comprehensive training on the usage of the developed features on the application, emphasizing their potential to enhance accessibility, improve patient care, and streamline administrative processes.
• Offer ongoing technical support and assistance to end-users, addressing their queries and concerns related to the applications.
• Collaborate with the team leader to establish appropriate monitoring and evaluation mechanisms to assess the impact and effectiveness of the digital health applications.
• Collect and analyze relevant data and feedback from end-users to identify areas for improvement and inform decision-making.
• Coordinate with the project management team, the development team, and relevant stakeholders to ensure seamless integration and functionality of the applications.
• Serve as a liaison between end-users, project management, and the development team, conveying feedback and suggestions for enhancements.
• Assist with additional IT-related tasks as assigned by the project management or other departments to support the overall objectives of the project

APPLICATION SUPPORT AND MAINTENANCE

• Provide ongoing support and maintenance for the apps and systems developed for the Health Information System.
• Monitor the performance and functionality of the applications and promptly address any issues or bugs.
• Collaborate with the development team and stakeholders to implement enhancements and updates to the applications.
• Ensure compatibility of the applications with different mobile devices and operating systems
• TROUBLESHOOTING AND ISSUE RESOLUTION
• Investigate and troubleshoot reported issues related to the THE APPLICATIONS.
• Identify the root cause of problems and provide effective solutions or workarounds.
• Document and track issues, resolutions, and frequently asked questions to build a knowledge base for future reference
• Create and maintain technical documentation for the mobile applications, including architecture, design, and user manuals.
• Prepare regular progress reports, including updates on development, testing, and support activities.
• Document and track any changes, improvements, or enhancements made to the applications.

Job Details

Preferred Candidate