Duties and Responsibilities:
- Support the Operation and Maintenance of MPW gas turbines and the accessory systems.
- To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Service Project Manager, Engineering Manager and MPW-SAU.
- To support creation of RFQs, Quotation and POs etc upon the request from commercial department.
- Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
- Escalate issues as required acting as the liaison between the field and MPW to drive specific technical resolution and to help engineering identify, drive corrective actions.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and manage root cause analysis for technical issues. Provide technical leadership to personnel supporting project assigned to resolve customer technical issue.
- Document technical data generated by the assigned project consistent with engineering policies and procedures.
- Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments.
- Travel to customer locations periodically and report the condition of units and troubles (if any) to MPW.
- To support unplanned/forced outages to meet availability goals.
- Provide commercial teams with technical support for sales and services proposal activities.
- Act as interface between commercial and operation department.
- Development of proactive working procedures for future work efficiency
- To participate at the identification and resolution of Technical No Conformities and Request for Actions.
- To confirm the operation data of Gas Turbines and prepare monthly reports for customers.
- To perform combustion tuning of Gas Turbine combustor during planned maintenance.
- To plan / coordinate repair of Gas Turbine and associated parts as requested and modification plan for these parts also should be considered if required
Job Details
| Posted Date: | 2024-02-08 |
| Job Location: | Saudi Arabia – Dammam |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Technical Maintenance & Repair |
Preferred Candidate
| Gender: | Male |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor’s degree |
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