Parts Service Representative – Al Futtaim Group

Overview of the Role:

As a Spare Parts Sales Representative, you’ll be at the forefront of our customer service efforts. Your primary responsibility will be assisting walk-in customers in selecting the right parts and accessories for their needs. You’ll also play a crucial role in ensuring customer satisfaction by providing expert advice on product selection and promoting the full range of brands we represent.

What You Will Do:

• Assist walk-in customers in selecting required parts, suggesting add-ons, and promoting specials to enhance customer experience.
• Utilize parts catalogues (EPC) to accurately identify part numbers and advise customers on replacements and the benefits of genuine parts.
• Ensure smooth processing of quotations, sales orders, returns, warranties, and application of discounts in accordance with established procedures.
• Proactively follow up on back-orders to provide customers with timely updates and ensure on-time delivery.
• Develop, communicate, and enforce effective Parts Department processes to enhance customer satisfaction.
• Collaborate with the FAMCO Field Parts Sales teams and Service workshops to support their quotations and orders.

Job Details

Preferred Candidate