Senior Analyst – Process Improvement – Al Futtaim Group

Overview of the role

As a member of the Process Improvement team for Finance Shared Services Centre, the associate has to support the MIS-PI manager in delivering reporting and analytical support.

• Prepare a Robust, timely, and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax, and R2R for monthly reviews with senior management.
• Ensure that the data integrity is of the highest quality, on time, and accurate. 
• Support FSSC leadership in optimization of business reporting.
• Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP, etc.)
• Drive SLA performance governance and reporting for FSSC.
• Lead and support process improvement initiatives within the FSSC to enhance efficiency, reduce costs, and improve service delivery.
• Perform root cause analysis to identify underlying issues and challenges affecting process performance.
• Conduct an in-depth analysis of existing FSSC processes to identify areas for improvement and optimization.
• Prepare monthly customer dashboards, BRM pack, and KPI reporting and drive NPS & CSAT for the entire FSSC team

 

What you will do

Data management, analysis, and reporting

• Responsible for generating, maintaining, consolidating, and tracking various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax, and R2R.
• Analyse data and reports from various sources like SAP, BPC, Power BI, Alteryx, Tableau, etc., and provide actionable insights and suggestions.
• Ensure that reports are contextual – provide information based on the target audience.
• Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads, etc.) on a Daily/Weekly/Monthly basis and address observations.
• Prepare dashboards and presentations for customer councils, business review meetings, and support reporting requirements from tower heads.

Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)

• Prepare Productivity, KPIs, and SLA reports for each tower on a monthly basis and circulate them to FSSC tower heads with proper explanations and exceptions.
• Comparative analysis of the performance and trends against the plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments.
• Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets.
• Conduct NPS and CSAT survey on an annual basis and share detailed analysis with the Leadership team.

Technical Skills

• Closely work with the IT demand manager to ensure reports are being automated and available on a real-time basis.
• Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism, and Excel VBA.
• Ability to work on big data analytics and system integration.

 

Job Details

Preferred Candidate