<div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”>Job Purpose</H2>
</div><div><p>Ensures availability and scalability of technology platforms in collaboration with internal and external teams to meet the current and future business needs in line with prescribed IT measures and ISAs adopted policies and procedures</p>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”>Key Result Responsibilities</H2>
</div><div><p>Provides technical expertise and guidance to IT Teams on technology platforms and delivers technology designs for IT projects assists in planning and implementing systems and platforms through participation in IT projects <br>
Develops robust technology solutions that meet customer requirements and in line with ISAs architectural standards and technical strategy in terms of availability capacity continuity security performance and reliability<br>
Continuously monitors performance of technology platforms and incidents versus adopted procedures to tune deliver solutions leading thereby to best possible performance<br>
Prioritises incidents investigates causes and resolves seeks resolutions thus facilitating the recovery of systems provides work around where possible to reduce impact to business<br>
Provides input to the service continuity planning process and implements resulting plans<br>
Translates logical designs into physical ones develops system designs specifications and documentation of technology including configuration standards administration processes and operations manuals<br>
Specifies user system interfaces including validation and error correction procedures processing rules access as well as security and audit controls</p>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”>Key Result Responsibilities-Continued</H2>
</div><div><p>Conducts benchmark studies to identify implement new emerging technologies and improve IT environment manages the lifecycle and replacement of systems and software to minimize risk caused by obsolete technology. Assesses risks and specifies recovery routine and contingency procedures<br>
Undertakes routine installations and removal of hardware software components as well as updating configuration records with those installation<br>
Develops installation procedures standards and schedules for installations.Conducts tests using supplied test procedures and diagnostic tools<br>
Defines the integration build and software modules produces software builds for loading onto the target environment. Configures the hardware environment and integration test specifications conducts tests and provides feedback<br>
Maintains application support processes and ensures that all requests for support are dealt with according to agreed procedures<br>
Uses application management software and standard procedures and tools to investigate issues collect performance statistics generate reports and carry out defined system backups and restore data where necessary<br>
Assists with the specification development and evaluation of services standards.Monitors service desk processes and reports on metrics to measure performance versus agreed service levels<br>
Recommends implements reports corrective actions to maintain improve levels of service<br>
Performs any other additional duties as directed by the line manager</p>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”>Qualifications (Academic, training, languages)</H2>
</div><div><p>Bachelor Degree in IT Engineering Computer Science Information Technology<br>
ITIL Certified<br>
CCNP CCIE MCSE RHEL Certification<br>
Fluent in English Language</p>
</div></div><div style=”padding:10.0px 0.0px;border:1.0px solid transparent”><div style=”font-size:16.0px;word-wrap:break-word”><H2 style=”font-size:1.0em;margin:0.0px”>Work Experience</H2>
</div><div><p>Capable of conducting cost benefit analysis for IT investments<br>
Cost oriented possesses effective problem solving and decision making skills<br>
Employs technical expertise and interpersonal relations to execute new initiatives and achieve companys objectives <br>
Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs</p>
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