Customer Service Specialist – house of light

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Job Description:

  • Handle inbound and outbound customer calls in a professional and courteous manner.
  • Provide information, answer inquiries, and resolve customer issues or concerns.
  • Follow company policies and procedures while assisting customers.
  • Accurately document all customer interactions and transactions in the CRM (Customer Relationship Management) system.
  • Meet or exceed performance goals, including call quality, productivity, and customer satisfaction metrics.
  • Collaborate with other team members and departments to resolve complex customer issues.
  • Upsell or cross-sell products and services when appropriate.
  • Stay updated on company products, services, and promotions to provide accurate information to customers.
  • Maintain a positive attitude and patience when dealing with challenging customers.
  • Adhere to call center scripts and guidelines to ensure consistent service delivery.
  • Continuously strive to improve customer service skills and product knowledge through training and development programs.
  • Follow compliance and regulatory requirements related to customer interactions and data privacy.

Requirements:

  • High school diploma or equivalent; some college education preferred.
  • Previous experience in customer service or call center environment is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and navigate computer systems efficiently.
  • Willingness to work in a fast-paced and dynamic environment.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Familiarity with CRM software and call center technology is beneficial.
  • Commitment to providing exceptional customer service and satisfaction.
  • Ability to work independently and as part of a team.

Job Details

Posted Date: 2024-04-20
Job Location: Kuwait
Job Role: Customer Service and Call Center
Company Industry: Retail & Wholesale

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