Customer Services Director – Kuwait Hospital

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DUTIES AND RESPONSIBILITIES:

  • Improving customer service experience, creating engaged customers, and facilitating organic growth.
  • Taking ownership of customers’ issues and following problems through to resolution.
  • Setting a clear mission and deploying strategies focused towards that mission.
  • Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Coordinate with department heads / HODs to ensure seamless service delivery that meets patients’ and stakeholders’ needs and expectations.
  • Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
  • Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
  • Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.

Job Details

Posted Date: 2024-04-27
Job Location: Kuwait – Al Kuwait
Job Role: Customer Service and Call Center
Company Industry: Medical Hospital

Preferred Candidate

Career Level: Director/Head
Degree: Bachelor’s degree

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