· To be the customer champion and deliver exceptional customer service.
· To accurately invoice for all work completed, and provide initial diagnoses of vehicle faults.
· Proactively communicate with customers if additional work is required, and explain safety, cost, and time impact.
· Take details of vehicle history and faults, and provide customers with an estimate of time and cost.
· Understand customer’s ongoing vehicle requirements & sell additional services and products to customers to increase the profitability of the service center.
· Plan all jobs effectively to optimize workshop utilization, and offer additional services to customers when the workshop not working to capacity.
· Ask when the customer would like the car to be ready.
· Always explain to the customer their invoice & explain all job done.
- · Inform customers when is the next service due.
Job Details
| Posted Date: | 2024-05-18 |
| Job Location: | Qatar – Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Repair, Spare Parts, & Support Services |
Preferred Candidate
| Gender: | Male |
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