Associate Business Analyst – OMS

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

What You’ll Be Doing

This is a fantastic opportunity for an experienced Logistics & Fulfilment technologist to join a renowned retail group in the Middle East, working as part of the Group Technology function. The successful candidate will work with the Retail and Supply chain leadership teams to drive digital transformation across our Fulfilment capabilities. 

This Business Analyst reports to our Logistics & Fulfilment Technology Leader and is expected to:

• Fully understand Logistics & Fulfilment strategies, expected outcome, deliverables and value that needs to be generated from technology
• Work with the Logistics & Fulfilment Technology Lead (line manager) to shape the future technology and solution roadmap for Logistics & Fulfilment, identifying future potential enhancements to products/platforms that will drive business value
• Support the business to translate business requirements into technology requirements and recommended new capabilities/enhancements to be added to the backlog
• Ensures that Logistics solution requirements are defined, groomed and planned effectively for DevSecOps delivery management
• Actively manages the operational activity of external vendors and delivery partners supporting solution design/build activity
• Manages the on-budget delivery of solution delivery efforts through close tracking of budget and forecast spend, pro-actively recommending opportunities to maximise the ROI of project budgets
• Pro-actively manages and mitigates delivery risks, ensuring prompt escalation and resolution
• Ensures the successful management of the service transition process from project to business-as-usual
• Work in close partnership with services colleagues to ensure that product issues are within the agreed Service Level Agreements (SLAs), running costs are within plan, and work collaboratively to continually enhance the product quality and avoid ‘technical debt’ (outdated technical components)

What You’ll Need To Succeed  

• Degree Educated, with 8-10 years post graduate work experience working with Supply Chain and Logistics related solutions, preferably in a business facing IT/Digital role
• Deep understanding of how Regional and Global Logistics networks operate both for B2B and D2C eCommerce and how technology can support optimization and improvement
• Demonstrated experience in implementing systems such as Transport Visibility, Carrier Management, Transport Management, eCommerce fulfilment solutions
• Experience and appreciation for the Middle East would be preferable but not essential 
• Experience delivering and managing complex solutions (multi-platform, multi-technology, 3rd parties) end-to-end (e.g., solution integration, data management and effective cutover and release strategies)
• Experience working with modern integration technologies is preferable (e.g., a good understanding of API design patterns and frameworks, micro services, API gateways, API security etc.)
• Awareness and understanding of Lean-Agile project management and solution development methodologies and frameworks e.g., Dev Ops and SAFe.
• Experience in large regional/global organisations using in-sourced and out-sourced IT service providers

What We Can Offer You  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.