Manage large amounts of inbound and outbound calls in a timely manner
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or
alternatives
– Seize opportunities to upsell products when they arise
– Build sustainable relationships and engage customers by taking the extra mile
– Keep records of all conversations in our call center database in a comprehensible way
– Frequently attend educational seminars to improve knowledge and performance level Meet
personal/team qualitative and quantitative targets
– Good communication skills
– Excellent command of the English language
– Strong commitment and dedication
– Age: less than 30 years
– Only graduated with Bachelor degree
– Males Only (Have his Military & Graduation Certificate)
– Accounts to be hired: Consumer High value Customers, Corporate account, and Internet Call Center
(Technical account)
– Make sure that Candidates didn’t have any relatives in Vodafone Egypt Customer Care department (1st
& 2nd degree)
Job Details
| Posted Date: | 2024-08-06 |
| Job Location: | Egypt |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Telecommunications |
Preferred Candidate
| Nationality: | Egypt |
| Degree: | Bachelor’s degree |
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