Hotel room service staff – TIHOUSE TRADING – LLC.

Responsibilities:

• Deliver Orders: Promptly deliver food and beverage orders to guest rooms, ensuring that orders are accurate and presented professionally.
• Guest Interaction: Provide excellent customer service by being courteous, friendly, and attentive to guests’ needs and preferences.
• Order Taking: Accurately take room service orders via phone, ensuring all details are correctly recorded and communicated to the kitchen staff.
• Setup and Presentation: Ensure that food and beverage trays are set up correctly and attractively. Verify that all ordered items are included before delivery.
• Cleanliness and Maintenance: Maintain the cleanliness and organization of the room service area, including trays, carts, and service stations.
• Inventory Management: Assist in managing and replenishing room service inventory, including linens, cutlery, and other supplies.
• Adherence to Standards: Follow hotel policies and procedures, including safety and sanitation standards.
• Problem Resolution: Address and resolve guest complaints or issues promptly and professionally, escalating to the Room Service Manager when necessary.
• Team Collaboration: Work collaboratively with kitchen staff, housekeeping, and other hotel departments to ensure seamless service delivery.

Job Details

Preferred Candidate