Sales Lead – The Abaya Lab

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women’s Empowerment Principles.

About The Abaya Lab

The Abaya Lab is a dynamic startup transforming the modest fashion industry through innovative services and a cutting-edge SaaS platform. We offer on-demand tailoring solutions tailored for both businesses and individuals. Our mission is to empower modest fashion brands and consumers by delivering a seamless and customizable tailoring experience that fuses tradition with modern technology. By leveraging our extensive network and industry expertise, we enable brands to launch high-quality, customizable fashion collections with competitive turnaround times. Join us in shaping the future of fashion by making modesty modern, accessible, and personalized.

About the Role

At the Abaya Lab, the Sales Lead role is meant to drive sales growth across the region of operation by leading a team of Sales Experts, managing leads effectively, and ensuring
targets are consistently met. The Sales Lead will be in charge of analyzing sales
data, reviewing and optimizing performance.

Responsibilities 

• Meet Sales Targets: Drive the sales team to achieve or exceed individual and team sales goals.
• Lead Management: Oversee tracking and conversion of inbound and outbound leads, ensuring proper follow-up and CRM usage.
• Team Leadership: Coach and mentor the sales team, setting clear performance expectations and providing development opportunities.
• Customer Relationship Management:
  Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and identifying upselling opportunities.
• Sales Reporting and Analysis:
  Prepare accurate sales reports, analyze performance data, and provide actionable insights to improve sales strategies.
• Sales Process Optimization:
  Continuously evaluate and improve sales processes, ensuring alignment with overall business objectives.

What you need to succeed

• Sales Expertise: Proven track record in sales, with a deep understanding of sales strategies, techniques, and best practices.
• Leadership Experience: At least 2 years of experience in a sales leadership or management role, with a demonstrated ability to lead and motivate a team to achieve targets.
• Lead Management: Strong knowledge of lead generation, tracking, and conversion processes, including experience with CRM systems.
• Customer Relationship Management:
  Experience in building and maintaining strong customer relationships, with a focus on customer satisfaction and retention.
• Industry Knowledge: Familiarity with the modest fashion or retail industry is preferred, with an understanding of market dynamics and customer behavior.
• Experience working in a startup environment, with a flexible and adaptable approach to evolving business needs.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.