Senior Customer Service Officer (SCSO)

Accountabilities & Key Roles:

Providing accurate, quick & high quality service beyond customers expectations.

Providing guidance and support for employees reporting to him / her.

Spotting any potential selling opportunity refer it to concerned parties.

Approve counter / account transactions up to his/her limits.

Monitor on daily basis CSO transactions, ensure that all CSOs are balanced at the

end of the day and take the needed corrective actions.

Identify branch cash needs in coordination with CSOs.

Coach & train staff reporting to him/her to ensure full awareness of Bank’s

products, services and P&P.

Carry/Handle efficiently custody items , keys as per custodian matrix & relevant

P&P.

Adhere to Branch Operating Model.

Carry out any task requested by BM.

Adherence to all Information Security policies and standards to protect the Bank’s

employees, assets, resources and data from illegal or damaging actions by

individuals, either knowingly or unknowingly.

ATM Replenishment and cash preparations

Key Performance Indicators:

Number of counter transaction mistakes and cash

discrepancy.

Number of customers complaints.

Number of audit notes.

Job Details

Preferred Candidate